Payment issue
Use this when checkout stops, a card error appears, or the booking does not confirm after payment.
Helpful details to include: Include any error message, the browser or device you used, and when you tried the payment.
Bridgeee Support
One place to ask for help
If payment does not go through, you need to change a lesson time, or you cannot reach the other person, this page gives you one support path instead of sending users to scattered DMs or outside channels.
Last updated: April 20, 2026
Fast entry points
Start from the issue you are already dealing with.
The most common early-stage support cases are grouped here so users can send the right context without hunting for a contact address.
Payment did not work
Card errors, checkout failures, or bookings that did not confirm after payment.
Need to change the time
Requests to reschedule a confirmed lesson or revisit proposed times.
Cannot reach the other person
Cases where a reply is missing or the other person is unreachable close to the lesson.
Schedule change
Use this when you need help changing a booked lesson time or revisiting proposed time slots.
Helpful details to include: Include the current lesson time, the times you want instead, and whether you already contacted the other person.
No response
Use this when the other person is not replying or you cannot confirm details before the lesson.
Helpful details to include: Include who you tried to contact, when you last messaged them, and where in the product you contacted them.
Trouble report
Use this for inappropriate conduct, product bugs, or anything else that needs Bridgeee to review.
Helpful details to include: Include the screen where it happened, what went wrong, and any steps to reproduce it.